Customer care
Tiny tutu will endeavour to dispatch stocked items within 3-5 business days.
If you have a timeline to meet for a function please specify your order requirements and we will happily work to meet the needs of your little ballerinas’ twirling day.
Tiny Tutu is not a costume for the purpose of dress up. It is designed and stitched securely to decorate cakes & cupcakes & can be delicately hand washed for future use.
Shipping
Your product will be posted using Australian Post.
Our shipping & handling fee is a flat rate of $15.00 within Australia. Purchases over $50.00 is $20.00 postage. International – $25.00.
Returns
You are responsible for the costs of returning goods to us.
Any goods returned are your responsibility.
Please ensure you package your return to prevent any damage to the items in transit.
Exchanges
Please choose carefully when ordering cupcake tutus or single cake tutus.
Tiny Tutu exchanges must be made promptly within 7 working days from receipt of goods.
Please email us direct.
Tutus must be unused in original saleable condition & packaging.
You will need to enclose a postage satchel for your exchanged items to be returned in.
Refunds
Our tiny tutus are beautifully manufactured we conduct a production and quality check before being dispatched. However if you do find a fault simply email us direct. A response to your claim will be received within 7 working days to arrange a return. If deemed faulty we will offer a credit, exchange or a refund.
Please note all sales are final after 7 days so kindly check your goods upon receipt.
Tutus must be unused in original saleable condition & packaging.